I strongly believe in exquisite customer service - that starts before you even book your session! We'll chat either via phone or in person at the studio, discuss your vision or tastes for your images and start thinking about the end goal - how do you want to enjoy your images? Seeing them on your walls each day? In a gorgeous hand made album? We'll chat about the details and product pricing and see if we're the right fit before you secure your session.
We're on the same page and excited to work together, great! Now what? Your session fee and an agreement are all that's needed to secure your session and this can be done very simply online. Once received, I'll send you a confirmation that I have you on my calendar. Regarding newborn sessions, I accept 3 due dates per week and know that babies don't read calendars - I'll give you my cell number so you can text me (if you prefer) when baby arrives and we'll solidify your date.
We'll touch base shortly before your session to confirm details and go over any last minute things such as wardrobe selection and tips for a great session. For studio sessions I'll greet you at your car and assist in carrying things in. I want your session to be a stress-free experience! Regarding newborn sessions, when I'm photographing baby alone you'll be able to relax, watch TV, have a snack or even take a nap! Please, make yourselves comfortable.
Approximately 2 weeks after your session, you'll come back for your personal ordering appointment where you'll get to see your images large on a screen, compare side by side, zoom in, narrow down your favorites and choose your products. If you're considering hanging images on your wall I can also show you what your chosen image(s) would look like to scale on your wall and even create a custom grouping. We'll also discuss any specific retouch requests (retouching is included).
After your order is placed and paid in full I'll get to work on the expert retouching of your images and prepare them for the exact size and medium they will be. Most orders take approximately 4 weeks, however birth announcements are rushed out in approximately 1.5 weeks from order date and certain items such as my premium album and hand painted wall art do take longer. Your order will be quality inspected, beautifully packaged and I'll let you know when it's ready for pick up.